ServiceNow

In the fast-paced world of telecommunications IT, managing complex projects with multiple stakeholders, evolving requirements, and tight deadlines is a challenge. To ensure seamless execution and optimal collaboration, organizations need a structured yet flexible approach to Agile project management. By integrating ServiceNow’s Agile Pack with ezRACI, organizations can achieve enhanced role clarity, streamlined handoffs, and industry-specific project tracking, ultimately driving efficiency ...

ServiceNow does not provide a built-in, out-of-the-box RACI matrix functionality. However, users can create custom fields and workflows to define Responsible, Accountable, Consulted, and Informed (RACI) roles within ServiceNow Project Portfolio Management (PPM) or IT Service Management (ITSM). This requires manual setup, including custom tables, role assignments, and reporting configurations.