Does ServiceNow Provide RACI Matrices and Gantt Charts Out of the Box?

ServiceNow does not provide a built-in, out-of-the-box RACI matrix functionality. However, users can create custom fields and workflows to define Responsible, Accountable, Consulted, and Informed (RACI) roles within ServiceNow Project Portfolio Management (PPM) or IT Service Management (ITSM). This requires manual setup, including custom tables, role assignments, and reporting configurations.

• Custom Approach: Users can create a custom RACI matrix by adding fields to tasks, change requests, or project items.

• Limited Automation: No automated RACI reporting; users must manually track roles and responsibilities.

• No Visual Representation: Unlike dedicated RACI tools, ServiceNow does not natively display a RACI matrix as an interactive table.

Gantt Charts in ServiceNow

ServiceNow does provide basic Gantt chart functionality within its Project Portfolio Management (PPM) module. The ServiceNow Gantt chart allows users to:

• Visualize project tasks and dependencies.

• Track progress across different project phases.

• Adjust timelines and dependencies interactively.

However, the Gantt chart feature is limited to PPM and requires specific licensing. It is not available natively in all ServiceNow instances.

Easier Alternative: Use ezRACI for RACI Matrices & Gantt Charts

Instead of manually configuring RACI roles and struggling with ServiceNow’s limited Gantt chart capabilities, users can easily integrate ServiceNow with ezRACI:

• Pre-built RACI matrix—no manual configuration needed

• Easy to setup integration with ServiceNow

• Automatically syncs tasks into a structured RACI table

• Generates Gantt charts for project tracking

Conclusion

• RACI Matrices: Not available out-of-the-box in ServiceNow; requires manual setup.

• Gantt Charts: Available in ServiceNow PPM, but with limited capabilities.

• Better Alternative: Use ezRACI for full RACI matrix automation and Gantt chart integration with ServiceNow.

Want to simplify your RACI tracking? Try ezRACI today at www.ezraci.com!