Privacy Policy

Privacy Policy
Effective Date: February 21st, 2025

Introduction

Welcome to ezRACI, LLC (“Company”, “we”, “our”, or “us”). Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use ezRACI (the “Service”), an online software-as-a-service (SaaS) platform that helps Project Managers across multiple industries create RACI matrices and Gantt charts. Our software integrates with leading Agile planning tools such as JIRA, Azure DevOps, and Trello, as well as Application Lifecycle Management (ALM) tools like SAP Cloud ALM to support SAP Project Managers with ECC to S/4HANA migration projects.

If you have any questions or concerns about this Privacy Policy, please contact us at matt@ezraci.com.

1. Information We Collect

When you use ezRACI, we collect the following types of information:

1.1 Personal Information

We may collect personal information, such as:

• Name

• Email address

• Company name

• Job title

• Billing information (if applicable)

1.2 Non-Personal Information

We collect non-personal information, including but not limited to:

• Browser type and version

• Operating system

• IP address

• Usage data, such as interactions with our platform

1.3 Information from Third-Party Integrations

If you connect your ezRACI account to third-party services like JIRA, Azure DevOps, Trello, or SAP Cloud ALM, we may collect information required to facilitate these integrations, such as:

• Project and task metadata

• User credentials (where required and authorized by you)

• API access tokens

2. How We Use Your Information

We use your information for the following purposes:

• To provide and improve our services – including generating RACI matrices, Gantt charts, and project reporting.

• To integrate with third-party tools – ensuring seamless interoperability with JIRA, Azure DevOps, Trello, and SAP Cloud ALM.

• To communicate with you – sending product updates, security notices, and responding to inquiries.

• To enforce our Terms of Service – detecting and preventing fraudulent or unauthorized activities.

• To comply with legal obligations – where required by law or regulatory authorities.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share information under the following circumstances:

3.1 With Third-Party Service Providers

We may share your data with trusted third-party vendors who assist in:

• Hosting and infrastructure (e.g., cloud storage providers)

• Payment processing (if applicable)

• Customer support

3.2 With Integrated Platforms

If you choose to integrate ezRACI with JIRA, Azure DevOps, Trello, or SAP Cloud ALM, we may share relevant project-related data with these platforms to enable functionality.

3.3 Legal Compliance and Security

We may disclose personal information if required to do so by law or in response to valid legal requests (e.g., subpoenas, court orders) or to protect our legal rights.

4. Data Retention

We retain your personal data only as long as necessary to provide the Service and comply with legal obligations. If you request account deletion, we will remove your data from our systems in accordance with our retention policy.

5. Security of Your Information

We implement industry-standard security measures to protect your data, including encryption, secure access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have rights regarding your personal data, including:

• Access – Request a copy of the personal data we hold about you.

• Correction – Request that we correct inaccurate data.

• Deletion – Request that we delete your personal data.

• Data Portability – Request a copy of your data in a portable format.

• Opt-Out of Marketing – You can unsubscribe from promotional emails at any time.

To exercise your rights, please contact matt@ezraci.com.

7. Third-Party Links and Services

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before using their services.

8. International Data Transfers

If you access ezRACI from outside the United States, please be aware that your data may be transferred to and processed in the United States or other countries where our servers are located.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

ezRACI, LLC
Email: matt@ezraci.com
Website: www.ezraci.com

By using ezRACI, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of your information as described herein.