The Education and Research industry involves multiple stakeholders, funding bodies, regulatory requirements, and cross-functional teams, making role clarity and accountability critical for success. Without structured responsibility assignments, projects can suffer from miscommunication, missed deadlines, and compliance risks. This is where ezRACI becomes an invaluable tool.
Customer Success Managers (CSMs) play a critical role in ensuring smooth adoption, integration, and long-term success for customers using complex on-premise software solutions. Unlike cloud-native SaaS products, on-premise software often involves multi-phase deployments, extensive integrations with other enterprise systems, and long-term implementation roadmaps.
Project management in the Education and Research sector involves multiple stakeholders, regulatory requirements, funding constraints, and cross-department collaboration. Without clearly defined responsibilities, tasks fall through the cracks, accountability becomes unclear, and projects experience delays.